Refund Policy

At StarterPackCo, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.

Returns

• Eligibility: You have 15 days from the date of delivery to return an item.
• Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
• Proof of Purchase: Please provide a receipt or proof of purchase when initiating a return.

How to Initiate a Return

1. Contact Us: Reach out to our customer service team at Contact Us  to request a return authorization.
2. Prepare Your Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
3. Ship the Item: You are responsible for the shipping costs of returning the item. We recommend using a trackable shipping service.

Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 7 business days.
• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your payment provider's policies.
• Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, Contact Us

Non-Returnable Items

• Certain items are exempt from being returned, including:
  • Gift cards
  • Perishable goods
  • Personal care items (e.g., toiletries, towels) once opened
  • Custom or personalized items

Late or Missing Refunds

• If you haven't received a refund yet:
  • First, check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you've done all of this and still have not received your refund, please contact us at Contact Us.

Shipping Costs

• Return Shipping: You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable.
• Original Shipping Costs: If you receive a refund, the cost of original shipping will be deducted from your refund unless the return is due to our error.